So, new house (flat), new phone line. Let the battle commence.
I moved in on the 29th of March, so I thought I would get stuff rolling ASAP and ordered online via BT’s website my shiny new phone line. The box is already in, marked with “Openreach”, extensions in, so a simple jumper job I thinks…
I select paperless billing, I get a letter from them telling me I have chosen paper billing!! ok, fair enough.
It also says an Engineer visit for the 20th of April, not quite sure why I have to wait almost a month! but hey ho. I book the time off work, sit in and wait between the allocated times (8am – 1pm, larger than most peoples half day :/) No show. So I ring to ask whats going on as the line is still dead, chap on the phone tries to fob me off at every turn. I am told work at the exchange has been completed and my line will be active by midnight that night.
Next morning, 7AM, line still dead.. pretty sure this is after midnight too.. so get in work and ring up BT again. This time get a much more helpful guy, who once again apologises and rings Openreach, this time.. underground routing issues, line will be up by the end of business today..
This morning 7AM, line still dead.. starting to feel quite familiar. Ring BT again, 1st off it takes me through the automated phone system, which includes an advert about the world cup read/shouted by a man in a shower cubicle it sounds like, then after poking at the damn thing I get told the lines arn’t open yet! ARGH. Ring back a few minutes later get through and am now told that the issue is at the exchange. He didn’t seem to happy when I suggested they were using some random excuse generator. Apparently I was sent a text to inform me of the delay.. none recieved, and the engineer will call to let me know when he is coming to the property to check the line. I then pointed out I am at work (why is it service companies don’t seem to grasp that to pay for them people must work?) and was helpfully told that if I was not present at the property I would have to rebook an engineer visit and be charged for the missed appointment! All kinds of NO! Especially after them wasting my time!
I have this horrible vision of them lifting two install charges from my bank via DD now and refusing to return the money.
Why can nothing ever be simple and as its described?